We are currently recruiting for a Account Executive to join our expanding team in Bardon! You will be one of the Client’s key contacts, taking responsibility for maintaining strong communication both internally and externally.  

Duties include: 

• Able to answer and resolve client queries within the agreed timescales
• Able to identify and escalate issues / complaints to the appropriate person and see them through to resolution, including any process changes to prevent reoccurrence
• Liaise with the necessary person / teams if process has not been followed in any area affecting the client
• Monitoring service levels through reporting. Checking report contents and circulating within the agreed timeframes
• Understanding contracted KPI’s and the impact of failure as well as forecasting and monitoring
• Ownership and maintenance of Client Services Standard Operating Procedures (SOP)
• Liaise with suppliers and/or external contacts where necessary
• Ability to produce accurate client invoices and supporting backup within the expected time frame using the companies finance system
• Identification, investigation and resolution of any areas of an invoice that looks incorrect, prior to invoicing the client or following invoice queries generated by the client
• Own the checking and issuing of all client reports: daily, weekly, monthly and quarterly, ensuring agreed timescales are met.  Where not centralised, own their creation (i.e. work planning , schedules)