As a leading 3rd Party Logistics Provider, Information Technology is a critical part of our strategy and operation.  We are currently recruiting for an Applications Support Analyst in the Swadlincote/Lutterworth area. We are looking for an experienced individual to support all company employees with problems relating to the IT technical environment.

Key duties of an Applications Support Analyst:

• Investigate, troubleshoot and resolve incidents and requests and applications queries.   
• Provide 2nd line Support across a variety of IT applications including Warehouse and Transport Management Systems, EDI, SAP, Crystal Reporting. 
• Manage incidents and escalation according to business impact through to resolution
• Provide out of hours support for business critical incidents on a rotating on call basis.
• Provide detailed root cause analysis of recurrent issues to drive implementation of fixes / process improvements.
• Create and maintain support documentation across a range of applications / disciplines.
• Support development projects by assisting with IT testing where required
• Liaise with internal 3rd line analysts and external 3rd party support to ensure resolution of incidents according to business agreed SLA’s
• Undertake ad hoc project work as determined by Line Manager.