To support the Customer Service Manager Pre-Despatch, developing and supervising the Client Support Team to ensure they are offering outstanding customer service in a fast paced working environment and providing a continuous professional and dedicated facility for all Client needs.

Fixed term contract for 12 months

Working hours: Monday to Friday, 08:00-16:30

Key Duties of a Client Support Supervisor:

• Ensuring staff are adequately trained in their role & training records are maintained.
• Managing time & attendance system in the absence of the Client Control Manager, ensuring adequate cover across all shifts.
• Ensuring all client queries dealt with by Client Support are managed in a timely & professional manner.
• Ensuring client reports are accurate & communicated in accordance with agreed timeframes.
• Ensuring all client non conformances are recorded & fed back to the customer & corrective action is taken.
• Supporting ‘Investors in Excellence’ initiative by examining internal & external processes, with a view to driving improvement throughout the business.
• Ensuring all ISO requirements are fully satisfied & compiled with.
• Supporting the Client Support Manager in the implementation of new policies & procedures.
• Supporting the smooth implementation of new clients into the business and ensure all staff are fully trained and briefed.
• Other duties as reasonably required