As a Collections Analyst, you will play a key role in ensuring the prompt conversion of outstanding debtor balances into cash through proactive credit control and collection activities. You will be responsible for managing customer accounts across multiple business units, maintaining strong stakeholder relationships, and supporting the overall effectiveness of the Order-to-Cash function

You will provide an excellent level of customer service to both internal and external stakeholders, ensuring clear, professional, and accurate communication throughout the collections and query resolution process.

Key Duties and Responsibilities

• Manage customer accounts across multiple business units, ensuring timely debt collection.
• Chase overdue payments via phone, email and dunning processes.
• Allocate customer payments accurately and promptly.
• Investigate and resolve unallocated cash, deductions and account queries.
• Negotiate payment plans where required and escalate high-risk accounts.
• Monitor aged debt and drive reductions in overdue balances.
• Prepare KPI reports and management commentary as required.
• Support internal and external audits with relevant documentation.
• Respond to customer and internal queries in a timely and professional manner.
• Work closely with Risk, Billing, Customer Services, Transport and Commercial teams to resolve issues.
• Share knowledge and best practice with colleagues.
• Provide support across teams as business needs require.
• Identify and implement process improvements.
• Investigate errors and recommend corrective actions.
• Use Excel confidently, including Pivot Tables and Filters.
• Use Outlook, Word and PowerPoint to support daily activities and reporting.