Culina Logistics have a new opportunity for a Customer Service Administrator to join the team on a fixed term contract until 31st December 2025. The Customer Service Administrator will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Salary: £26,035.50 per annum, pro rata.

Working hours: Monday to Friday, 08.30-17.00 (Weekend working will be required at times to cover.)

Key Duties of a Customer Service Administrator:

• Answering calls for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
• Chase outstanding POD’s from hauliers, depots, etc.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.