As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders. 

Working hours: Monday to Wednesday, 10:00-18:00 | Part-time

Some occasional Saturday working may be required (potential remote working for the Saturdays). 

Salary: £15,996.32 per annum 

9-12 months fixed term contract to cover maternity

Key Duties of a Customer Service Coordinator:

• First point of contact for Partner Account and Network Services related enquiries
• Problem solving for Partners, customers and internal departments
• Meeting customer and client expectations and meeting agreed SLA’s
• Collating accurate information for Partner KPI packs and internal business reporting
• Provide accurate data in a timely manner, for both internal and external stakeholders
• Maintain a high level of customer/ Partner focus
• Work closely with internal departments to ensure optimum customer service provision
• Manage Partner agreements in line manager’s absence
• Assisting with event co-ordination in line manager’s absence
• Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required
• Invoice generation for specific accounts or events where required
• Distribution of all Partner communication bulletins
• Track and trace system co-ordination where required
• Action generic TPN email inbox to distribute enquiries effectively