Through your passion for delivering great service and to respond to our customers with pride, it is expected that you will already have good communication skills and the ability to create a rapport with customers / colleagues on all levels, together with the necessary flexibility to work within our dynamic environment, vital to success in this role.

Working Hours: Any 5 in 7 days, 8 hour shifts between 06:00 and 18:00

Salary: £32,000 per annum

Key Duties of a Customer Service Coordinator Include:

To assist in resolving any operational queries

• Organise the CS team to provide short notice absence cover in conjunction with your CSC colleagues
• Cover weekends on a rota basis
• Co-operate with your employer to enable any legal obligations to be complied with
• Bring to the attention of your direct line manager / CSM any perceived short comings in health and safety arrangements
• To deputise for Customer Service Management team due to meetings or holidays and maintain BAU that will provide you with exposure to new levels of responsibility and understanding
• Be involved in the training and sign off for new starters
• Provide continued training / mentoring to the CS team for new processes or refresher training
• Conduct regular reviews of the CS master task list to ensure it is up to date
• Carry out daily checks with the CC’s to confirm all tasks are being completed on time and in full
• Sign of CC task list daily