Reporting to the Depot Manager, the Customer Services Administration Manager will maintain and improve performance levels in terms of the management of the specific client base on site, proactively seeking new ways of working for the good of the client and our business.

Working hours: Monday to Friday, 08.00-16.00

Key Duties of a Customer Services Administration Manager:

• Creation of Monthly customer pack reviews.
• Attend and manage regular reviews with the client on site and off site.
• Identify opportunities to reduce operational costs by improved efficiency and, or process.
• Identify, where possible, opportunities for revenue generation with the client.
• Produce and deliver relevant KPIs which have been agreed within the service level agreement on a daily, weekly and monthly basis.
• Manage the client’s stock and work within contractual SLT’s.
• Generate detailed inbound, storage and outbound profiles by client.
• Ensure adherence and compliance to Company H&S and environmental policies and procedures, and that best practice is applied within the operation.
• Support and manage internal audits in all departments.
• Ensure that the senior management team are kept informed of issues that arise by producing an accurate and meaningful daily report.
• Manage customer expectations with all relevant paperwork adhering to contractual obligations.
• Manage the POD Admin team to ensure full compliance with customer expectations.
• Liaising with Warehouse and transport operations with any queries to ensure correct outcome is achieved.