To actively manage and liaise with maintenance suppliers with regard to breakdowns, repairs and the maintenance of fleet tractor units and trailers. To support the Fleet admin function with calls and queries regarding any fleet issues.

This is a fixed term contract until February 2026

Working hours: 4 on 4 off , 06.00-18.00

Salary: £26,010 per annum pro rata

Key Duties of a Helpdesk Coordinator:

• To determine required response level to breakdown calls and reported defects.
• Respond to Driverline calls within expected timescales.
• To ensure that suppliers work efficiently and cost effectively.
• Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams.
• Updating Operations Team with completion times for repair work. Reporting details on handovers and the Fleet System.
• To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures.
• To update Fleet System with breakdowns, defects and purchase orders.
• Keep up to date with news items and process updates as detailed on the ESL Intranet system
• Complete CF062’s – incident escalation forms.
• Ensure defects are closed on internal system.
• Any other CAM related work..