As an Order to Cash Billing Analyst, you will be responsible for the timely and accurate generation of billing documents, ensuring they are sent promptly to customers to facilitate swift conversion of debt into cash. You will support the overall efficiency of the order-to-cash function which involves leveraging bespoke systems to assess and rate customer activity prior to billing, ensuring accuracy, compliance, and optimal cash flow.

You will always provide an excellent level of customer service to both your internal and external stakeholders offering clear and accurate communication throughout the collections and query resolution process.

Key duties of an Order to Cash Billing Analyst

• Rating and pricing of customer activity using bespoke systems.
• Generate orders and billing (invoice/credit) for via S/4HANA SD (both manually and via templates)
• Manage and reconcile interfaces from external systems to AR ledgers (Boomi) 
• Coordinate with entities to agree order data timelines allowing for timely billing creation 
• Send invoices/credits to customers in a timely manner
• Pro-actively resolve Billing queries liaising with BU entities and Collections to fix issues
• Support internal and external audits by providing necessary documentation
• Respond to customer and internal queries professionally and promptly and work closely with customers to resolve any outstanding queries
• Share any learning and support peers, specifically working with risk, collections, customer services, transport, sites/depots and commercial teams to resolve issues.
• Demonstrate flexibility in transitioning between sub-teams as needed
• Proactively seek the opportunity for new and existing process improvements and assist implementation where appropriate
• Take appropriate corrective action and identify, recommend solutions to any errors or mistakes