Reporting to the Customer Service Manager – Pre Despatch, the Regional Customer Service Supervisor is to develop plans and schedules for projects to improve existing processes. supervise and direct the work of the Customer Service team ensuring we are offering outstanding customer service in a fast-paced working environment.

Fixed term contract for 15 months.

Working hours: Monday to Friday, 08:00-16:30

Key Duties of a Regional Customer Service Supervisor:

• Managing the continuous improvement of processes
• Prepare and distribute team performance reports and seek improvement for downward trends
• Implement and communicate change
• Responsible for planning, organising and directing the completion of specific projects.
• Build and maintain strong lasting relationships internally and externally
• Help to lead, influence and motivate the team, providing a positive attitude throughout
• Explore new avenues of activity and seek opportunities that the company can utilise in a bid to develop and grow
• Manage and control departmental costs
• Support with learning and development needs for both administration and supervisor level
• Engage staff in programs that ensure safe practice in the workplace
• Identify opportunities for succession planning within individuals within the Customer Service Team.