Due to continued growth and new customer contracts, our Desborough site are now recruiting for a Customer Service Administrator to join their friendly team on a 9-12 month fixed term basis.

Salary: £26,500- £28,500 per annum, depending on experience. 

Working hours: Monday-Friday, starting between 8am and 10am, finishing between 4pm and 6pm.

As a Customer Service Administrator, it is your responsibility to support the day to day administration of the Customer Services operation. You will offer outstanding contract support and customer service in a fast-paced friendly environment and provide a continuous professional and dedicated service.

Key Duties of a Customer Service Administrator include:

• Resolving various customer service queries and requests in a timely manner. 
• Creating daily, weekly and monthly service and export reports.
• Chasing orders and resolving delivery issues.
• Checking daily order audits and ensuring accurate information. 
• Planning parcel traffic orders and necessary communications.
• Planning and communicating export order collections with hauliers.
• Managing special delivery orders and cost control.
• Using and updating the customer web-based order confirmation systems and ensuring full compliance.
• Creating monthly KPI packs for review meetings.
• Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock  Control, Central Customer Service & Client Support Colleagues).
• Maintaining client SAP stock system accuracy.